"The dive master genuinely wanted us to have the very best dive experience for every dive; she worked hard to make this happen. The on-the-boat service was also excellent. Really liked the storage bin process at the dive shop. There was always fresh water available to rinse our equipment." - Marie Winkler-Sink, USA ...
"The entire staff were very friendly and obliging. The dive equipment was state of the art and well maintained. Furthermore the board and lodging was excellent, too. To sum up, I'd like to say that we felt like in paradise. The place is not easy to top." - Tobias Neier, Austria ...
"Excellent diving trips, divemasters are very good and friendly. Animations width music or enything else in the evening, will be nice. And unfortunately we can't get bungalows on water." - Zoran San, Slovenia ...
"The staff was extremely friendly and helpful with all of our needs. There was always someone around, if you needed anything you didn't need to look far ... The boat captain and assistant were also great - always a smile and laugh for you. Excellent service from helping you into your BCD to serving tea at the surface intervals ... The divemaster was wonderful. Extremely knowledgeable about the sites. And interested in showing you whatever you wanted to see. Somehow they always managed to find it, no matter how small or rare." - Ahlinn Yamane, Hawaii, USA ...
"Wonderful chalet, relaxed atmosphere, friendly service, nice people, beautiful surroundings, good food, great diving." - Stefanie Schulen, Germany ...
"Very nice resort on a beautiful island. Very professional staff at all levels making us feel very welcome. Equipment and boats were of excellent standard and run by people who knew what they were doing." - Jon Ultimateangling, UK ...
"The SMART diving staff were friendly, professional, very attentive and saftey conscious, making our dives really wonderful experiences where we could just concetrate on the superb marine life without any worries. Patrick was our dive guide and he was brilliant and so were the boat staff. Both the equipment and facilities were great too. There were always books on hand to help us identify the marine life we had seen. We couldn't fault the dive team, their equipment and facilities.
The atmosphere of the resort was very friendly and the food was excellent. The rooms were good too, although we could have done with a mosquito net, and the shower was very weak. The rooms and resort were kept very clean. The transfer to the resort ran very smoothly indeed. We were very impressed!" - Nadia Lanman, UK ...
"NICE SERVICE, SMILING AND HELPFUL STAFF, EVERYTHING WAS WORKING AND HIGH STANDARD." - Jesper Lund, Denmark ...
"Every aspect of the service was excellent. From the pickup at the airport to the greeting, had a really great time there. Great food, friendly staff." - Ben Connelly, Australia ...
"Staff were extremely friendly and competent and flexible." - Peter Wallace, Vanuatu ...
"Everything was up to date and the dive operator and staff were all amicable. This was my first experience diving and the entire experience was great. I couldn't have asked for a more personable staff." - Danny Doncan, USA ...
"Staff were great - from dive master to boat operators and helpers - friendly, approachable and knowledgeable." - Gek Me Lim, Australia ...
"We had a wonderful vacation. The diving was incredible, facilities were good. Rental equipment was very good; dive staff very professional." - Kate Killberg, USA ...
"A resort created for the divers ... every details have been thought of keeping in mind divers expectations. Excellent dive equipement, optimized diving schedule and absolutely amazing staff." - Letitia Lair, France ...
"It was GREAT !!! Specially the staffs around made us just feel at home, rather better than home. They are so cheerful, humble, hospitable, courteous, patient and customer ervice oriented. The equipments were well maintained keeping in view the safety standards. The place where they were stored was really good. Really mouth watering, fresh and tasty food. The facilities provided were second to none." - Ali Reza Tehrani, India ...
"Everything was excellent except for the pre-dive briefings which I thought were always too short and didn't give enough information, e.g. no diagram of the dive site, very basic description of the dive site, no information about wildlife that could be expected to be observed. Also, the DMs did not take time to discuss what was seen or give personal feedback on diving skills etc. The DMs were lovely people but I feel could offer more to the guest diver to make the dive experience better." - Andrew Spedding, UK ...
"Staff was very helpful, organized, knowledgeable and accommodating. The facilities were good, relaxed and comfortable. The only thing we didn't like was the fact that the boats ran on 2 stroke motors which stank (lots of blue smoke) and left oil slicks on the water. I think it would greatly improve the enjoyment of the trip if the boats used better 4 stroke motors.
Also we found that the amount of litter on the beach and in the water disturbing. I know the village contributes greatly to that problem and the resort tries to keep things tidy but when you see plastic bottles and bags and cans floating on this beautiful piece of paradise it makes you wonder.
The staff were excellent. The food was adequate but was often not kept very hot. Most meals were lukewarm. Personally I'd like to see more fruit and fresh vegetables." - Cynthia Nyboer, Canada ...
"I certainly had a great time. Everything was brilliant and I was really pleased. 5 out of 5 all round. The attention to detail was brilliant by the staff." - Richard Chere, UK ...
"The whole experience with Sipadan Mabul Resort was fantastic and memorable. We had a very warm welcome the moment we were picked up by the boatman in Semporna. The resort is extremely organised and the service overall was excellent.
We were very impressed with how they were on time for every dive planned and also for the way they organised/ assembled/ cared for our diving gears. We loved the fact that the staff on the boat even remembered everyone's diving gears and helped us to get ready before each dive and they were all friendly and helpful. The divemasters were also very friendly and professional. We enjoyed our dives so much that we are missing the islands now. The food was good and enough to eat, and we enjoyed our room as well." - Ennee Schultz, Australia ...
"The boatmen were excellent and our dive master was okay. We were on one drift dive with 11 people with one guide! The best diver to guide ratio was when we went to Sipadan and there were 7 divers which was great. We rented BCDs and regs and all were newer.
The facility was very nice. Our first room did not have hooks, hangers or a safe and it faced the village so a little noisy. An individual cabana was available after our first night and it was much better and the bathroom was a huge improvement. The price difference was not great so in the future you might mention that to customers.
The tax an alcohol is really high and the best buy is the wine. I ordered a mixed drink that was very small with little if any alcohol and cost about 18 US$." - Tamara Johnston, Guam ...
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